Refund policy
Our Promise
We want you to love your gear. If something arrives damaged, defective, or isn't what you ordered, we'll make it right with a free replacement or a full refund.
Damaged, defective, or wrong items
- Contact us within 30 days of delivery through our Contact page.
- Include your order number and a clear photo or short video of the problem.
- Once confirmed, we'll send a free replacement or issue a full refund to your original payment method. You won't need to send the item back.
Lost packages
If your tracking hasn't updated for 10 business days, or it shows delivered but you can't find your package, contact us and we'll investigate and send a replacement or refund.
Change of mind
Unused items in their original packaging can be returned within 14 days of delivery. Please contact us first for return instructions; items sent back without contacting us can't be processed. Return shipping is paid by the customer, and the refund is issued once the return is received and inspected.
Non-returnable items
For hygiene reasons, used massagers, knee sleeves, wrist wraps, and other items that have been worn or used can't be returned unless they are defective.
Refund timing
Approved refunds go back to your original payment method. Most banks post them within 5 to 10 business days.